SOP: eMAR Troubleshooting Guide
Step-by-step internal guide to troubleshoot common eMAR issues with checklist and escalation points.
SOP: eMAR Troubleshooting Guide
Use this step-by-step guide to resolve common eMAR issues before escalating. This article contains ADA-friendly instructions and no-fluff checklists.
Quick fixes
- App won’t load: verify Wi‑Fi, then restart the tablet.
- Missing meds: confirm active orders filter and correct shift time range.
- Barcode scan fails: clean camera, increase lighting, and retry manual lookup.
Detailed steps
- Check system status page and local Wi‑Fi indicator.
- Log out/in; confirm the correct community and unit are selected.
- Sync queue: Settings > Sync Now. Look for error counts.
- If a resident or med is missing, confirm admission status and order start/end dates.
- Escalate following On-Call & Escalation Matrix with screenshots.
Checklist
- Connectivity verified
- Filters and date ranges correct
- Sync performed and no queued errors
- Order status confirmed
- Escalation documented if unresolved
Download: eMAR Troubleshooting Checklist (PDF)